---
updatedAt: 2026-02-06T08:07:55.000Z
agentTools:
  projectIndex: https://docs.quickwork.co/llms.txt
---

# Connection management

This section covers how to establish and manage app connections within Quickwork to enable seamless automation across third-party applications.

## What is a Connection

To perform CRUD (Create, Read, Update, and Delete) operations in third-party apps through triggers or actions, you must establish an authorized or authenticated connection when creating a Journey. Establishing a connection involves granting Quickwork permission to perform specific tasks in third-party apps for you.

## Types of connections

All third-party apps in Quickwork's app directory support two types of connection mechanisms:

### 1. **Authorization**

This involves authorizing the supported services of the apps with a set of permissions via Google, Facebook, Microsoft sign-in. Once signed in successfully, you must allow the set of scopes intended to perform the activity in the Journey on your behalf. Primarily, Quickwork supports third-party apps with OAuth 2.0 authorization. For example: Gmail, Google Sheets, Facebook Messenger.

### 2. **Authentication**

This involves validating your identity by providing valid credentials of the apps to be connected. These credentials may include a username, password, client ID, client secret, private key, public key, etc. These values are unique for each third-party app, and the steps to obtain them are provided in the **Connect to** window of the app you are connecting to. For example: Freshdesk, Jira, PDF Otter.

## :pencil2: Tips and recommendations

* Ensure you have an active account with the third-party apps you intend to connect.
* To connect to an app, you can either search for the desired app at [Quickwork Support](http://support.quickwork.co) or refer to the hint text in the **Connect to** window.
* To edit the app connections in a trigger event or actions, you can go the **[Connections](https://quickwork-docs.readme.io/docs/understanding-the-journey-connections-tab)** tab in the Journey configuration manager.

## :books: Additional resources

[Journeys: Automation across apps](https://quickwork-docs.readme.io/docs/structure-of-a-journey)\
[Triggers to initiate Journeys](https://quickwork-docs.readme.io/docs/triggers)\
[Configuring actions](https://quickwork-docs.readme.io/docs/actions)\
[Establishing connections](https://quickwork-docs.readme.io/docs/establishing-connections)\
[Building your first Journey](https://quickwork-docs.readme.io/docs/building-your-first-journey)\
[Managing app connections in Quickwork](https://quickwork-docs.readme.io/docs/managing-app-connections-in-quickwork)